Sophos on mac not updating

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When you click on this icon you should be presented with the status of Sophos running on your machine.

As per the screen shot below, it should confirm that your machine is protected.

These instructions are primarily for people who want to install Sophos Endpoint (Anti-Virus) onto their BYOD mac OS devices.

Please check with your local IT Support Staff about antivirus protection for college and departmental systems as local arrangements often apply, and installing the version intended for personal systems may cause problems.

We recommend providing these details to the Service Desk when reporting an issue so that they have all the data required to begin an investigation.

In order to uninstall Sophos Endpoint, navigate to your Applications folder and locate the application '', then insert your administrator password to continue. When the uninstall has completed, you will be presented with the following screen.

If you currently have a different Anti-Virus product installed on your machine, we recommend uninstalling it before installing Sophos.

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This will be flagged up in the events section of Sophos Endpoint and will provide details of the manual action required in a link beside the threat details.Windows If you see a blue and white shield icon in the Windows system tray (usually bottom-right of the screen, near the clock) then Sophos is running properly. mac OS On mac OS the shield appears in the system status bar (usually top-right of the screen).You can click on this icon to check the status of Sophos on your machine.It is generally not recommended to have two Anti-Virus products installed at the same time.Sophos have documentated information on installing Sophos products alongside a competitor's software.

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